For Your Safety!
It is essential that you review all of these appointment protocols prior to scheduling or arriving for any appointment.  If you have a question or issue with any of the requirements, please contact our office right away.

Pursuant to US Department of Labor OSHA Guidance and Workplace Preparedness Safe Work Practices requirements as it pertains to medical facilities, until further notice and our protocols are no longer required, we will not be able to see anyone who is not comfortable with the following safety protocols, especially with respect to wearing a mask. 
The safety of all of you and our staff has always been in the forefront of our consideration.  As the landscape of the COVID crisis is constantly changing, our practices may be adapted, especially if additional guidance is received from the AOA and other state or local governmental bodies.  Below is a list of a number of the best practices and precautions put in place to minimize exposure to you and our staff:

1)  Vaccinated.  First and foremost, we have completed what is perhaps the most imporant thing we can do to protect you and all who enter our office:  everyone working at All Eyes On You has been fully vaccinated.

2)  Your appointmentEntry is by appointment only.  If you are a new patient or have not completed a new History form since May of 2020, at least two (2) days prior to your scheduled appointment, we will contact you to confirm your appointment and provide you with any necessary forms.  All documents can be completed, signed and emailed back to us in advance of your appointment (preferred) or printed and brought with you. If you did not complete your forms, an opportunity will be given to complete them; however, your appointment will flow much more efficiently if they are completed/submitted in advance.

3)  Seniors and At-Risk individuals.  If you have special concerns or requests with respect to scheduling an appointment, please be sure to bring up any concerns at the time you are scheduling your appointment.

4)  Appointment arrival and check-in.  You are no longer required to wait in your car prior to your appointment; however, it is helpful to announce your arrival by texting the office at (650) 592-1820 and then feel free to enter the office and check-in at the front desk.  At check-in we will collect all forms. Be advised, anyone displaying signs of illness will not be seen and their appointment must be rescheduled; therefore, if you are experiencing fever, chills or any other symptoms of illness, please stay home and reschedule your appointment.  Once checked-in, all patients will be required to use hand sanitizer or wash their hands for 20 seconds prior to pre-testing and their exam, vision therapy appointment, or optical visit.  Be aware, any caregivers or people accompanying a child will be required to complete all Covid protocols as well.

5)  Mask.  Masks are still required to be worn in all health care facilities even if you have been vaccinated.  Anyone entering the office is required to wear a mask that covers both the mouth and nose at all times -- the only exception will be children two (2) years and younger.  Everyone working at our office will be wearing masks; however, we are excited to share that our office is 100% vaccinated.

6)  Additional protective equipment. You will find the instruments in each exam room equipped with shields to further protect everyone during the exam process.  In each of the exam and therapy rooms we have installed a new HEPA Air Purifier/Filtration system

7)  Exam room and equipment sanitization.  We have built into our schedule extra time between every visit to allow for extensive disinfecting of all exam rooms, surfaces, equipment and instruments.  

8)  Frames.  You can rest assured that your frame selection experience is healthy and safe.  When working with an Optician, they will retain any frames that are tried on so that they can be completely santifized with recommended soap and running water or UV sanitization treatment prior to being returned to display.

 9)  Non-exam visits. If you need to pick out glasses or are in need of a repair or adjustment, please contact us at 650-592-1820 to arrange an appointment.   Walk-ins are discouraged and may result in your having to wait outside or in your car until we can accommodate you.

10)  To pick up your glasses (without adjustment) or contacts, please call or text us at 650-592-1820.  Curbside pickup of contacts or glasses is available.  We adjust your frame to make the perfect fit prior to sending it to our lab, so when you pick up curbside they should still fit great.  However, should your frame require adjusting, please don't hesitate to contact us for an appointment; we will be happy to adjust them for greatest comfort and optimal vision.

11)  Check-out.  Though discouraged, if your only means to pay is by cash, we are limiting cash to exact change only as no change will be on hand.

12)  Cell phones.  During your visit, because they are known to be sources of contamination, please minimize the use your cell phone as much as possible.

13)  Cancellation/No-Show Fee.  If you determine you will be unable to attend your appointment, please make every effort to cancel within 24 hours of the appointed time.  Due to the increased time and costs necessary to ensure patient safety, there will be charged a $50 fee for any no-shows or appointments not cancelled within 24 hours.  Your understanding is appreciated.

We very much look forward to seeing you.  Please do not hesitate to contact us should you have any questions or concerns.  Your opinions are extremely important and necessary to us, so we do want to hear from you.   As excited as we are to open and be able to see you all again, know that we are proceeding with an abundance of care and caution on your behalf as your health and well-being will always be our number one concern.

With the warmest regards,

Drs. Kristina Stasko and Tracy Phillips and all of us at All Eyes On You